Terms & Conditions

Like any company, Dolphin Academy has terms and conditions which apply when you book lessons with us. If you have any questions regarding these, please contact us. Further details about how we protect your privacy can be found in our privacy policy.

Using Our Website

• The content of all the pages of this website is for your general information and use only. It is subject to change without notice. Neither Dolphin Academy nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• You may not create a link to this website from another website or document without prior written consent from Dolphin Academy.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Unauthorised use of this website or any content therein may give rise to a claim for damages against you and/or may be a criminal offence.

• Any dispute arising out of use of the website is subject to and governed by the laws of England and Wales.

Terms for Our Swimming Lessons


Dolphin Academy cannot guarantee the same teacher for every session, but we will try our best. All our instructors are ASA or STA qualified teachers, hold a lifeguard or NRASTC award, have enhanced DBS disclosures and are fully insured. Refusal to accept a lesson from a replacement teacher will result in that lesson being forfeited.


During their swimming journey with Dolphin Academy, the day and time of a swimmer’s lesson is subject to change as they progress through the scheme. We will contact you with suitable classes when this is the case.

Lesson Fees

All lesson fees must be made and up to date prior to a swimmer’s lesson. Swimmers will not be allowed to participate in any class until a monthly subscription is set up and lesson fees up to date on our booking system.

As subscriptions are taken on the first of every month in advance of lessons, new customers who begin lessons before making their first subscription payment will be subject to a prorated charge for the remaining lessons that month.

On occasion, customers may be sent an invoice for services or products outside of their monthly subscription. This is paid for separately and cannot be added to the monthly subscription. Details on how to pay, as well as what the charge is for, will be communicated.

Lesson fees paid to Dolphin Academy only permit the swimmer to take part in their lesson. Fees do not permit a parent, guardian or sibling to swim, attend the pool, gym, a fitness class or otherwise.


Re-enrolment is completed automatically by a subscription payment made through our booking system on the 1st of every month. This monthly payment will continue until you cancel via your online account or give a months’ written notice via email to [email protected] If the payment fails on the 1st, there will be up to 4 retry attempts over the next week. Swimmers will be refused entry during this period and any lessons affected forfeited until payments are brought up to date.

It is the customer’s responsibility to maintain payments for the swimmer’s lessons as their place may be forfeited and offered to someone else if payments are not up to date.

Non-Attendance/Cancelled Lessons

Any lessons not attended by a swimmer are forfeited, whether due to illness or holidays.

The safety and progression of your child’s swimming is of paramount important to us, so we want to keep disruption to a minimum. Therefore, if a child is more than 10 minutes late or visibly distressed at the start of their lesson, they will be refused entry and their lesson forfeited.

If a lesson is cancelled, a message will be sent at our earliest opportunity via text to the mobile phone number on your account. It is the customer’s responsibility to keep Dolphin Academy updated of any changes to the details submitted to us on your initial booking.

Any cancelled lessons by us, will be rearranged as a catch-up lesson. If these are not suitable, cancelled lessons credits can be collected on the swimmer’s account. Once a swimmer has reached 4 lesson credits, their next subscription payment will be paused for 1 month. Any lesson credits which have not been used, will be redeemed once a swimmer’s subscription has been cancelled and carried forward for the appropriate number of lessons.

Lesson credits do not have a monetary value and cannot be refunded, transferred nor can they be redeemed, until 4 credits have been collected.

Unforeseen Events

There may be times when the swim school has to close as witnessed during COVID-19 and the National Lockdowns. These events, and others which may happen in the future are out of our control and we may have to close in similar circumstances again. If this was to happen, all customers who have made a payment, and are owed lessons, will have lesson credits applied to their account.

Adverse Weather Conditions

Unfortunately, in this country, we are often on the receiving end of some really bad weather. Heavy rain, gale force winds, snow, ice, etc.! This can sometimes result in a pool being closed because the operator’s staff can’t get to work. If this happens, we will let you know with as much notice as possible. A catch-up lesson will be offered when the pool reopens. But if the pool is open, our lessons will go ahead as normal.


Lessons/services cannot be cancelled once a payment has been made nor can they be transferred, offered as credit or be refunded. If a swimmer does not wish to continue their lessons, please cancel via your online account or give a month’s written notice via email to [email protected]


Any lessons not attended by a swimmer are forfeited, whether due to illness or holidays.

Customers are able to view our holiday/closure schedule on our website. If a lesson falls on these dates, the monthly subscription price will not be changed. If a customer does not wish to enrol for that month, please cancel as per our ‘reenrolment’ provision above. Cancellation cannot be completed retrospectively and, as such, we will not offer refunds, or partial refunds for lessons which fall on these dates.

Medical/Behavioural Conditions and Individual Needs

It is important to us that we provide the best lesson for each swimmer with us however, Dolphin Academy cannot accept responsibility for the medical/behavioural condition or other needs of any swimmer unless a full disclosure of the details has been made through your initial booking. Should anything change, it is the customer’s responsibility to keep Dolphin Academy updated of any changes to the details submitted to us on your initial booking.


Swimmers, parents, guardians, siblings and all other associates must observe the venue’s rules whilst within the facilities. Club staff shall retain the right to refuse admission. It is imperative that customers do not enter the facility until 10 minutes BEFORE their lesson, and that swimmers are on poolside NO MORE than 5 minutes before the start of their lesson. Swimmers must be collected promptly after the lesson has ended. Children must not be left unsupervised on poolside prior to the start of their class and a responsible adult must remain within the facility during the whole of the lesson.

Parents/guardians and those wishing to view lessons are not permitted to remain on poolside during the lesson. Where possible, we will offer designated viewing areas away from poolside for the safety and security of viewers and for the children themselves. In response to Covid-19, we are implementing a one parent/guardian policy.


In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, behaving in an unruly manner towards a member of staff or any other person, or causing damage to pool premises or equipment in those premises, the swimmer shall not be permitted to continue with the lessons. Dolphin Academy reserves the right to terminate the lessons without further notice and without being required to offer any credit or refund to the swimmer. The swimmer shall not be accepted for any future courses also.

The staff reserve the right to enforce their own centre rules with regard to behaviour. Any swimmer, parent, guardian, sibling or other associate behaving in a manner that the centre feels inappropriate or detrimental to other members will be informed as such and may be therefore asked to leave the premises. Any such behaviour may result in Dolphin Academy reserving the right to terminate the lessons without further notice and without being required to offer any credit or refund to the swimmer. The swimmer shall not be accepted for any future courses also.


Parents/guardians taking photos during a lesson is strictly prohibited. Any customer seen to be taking photographs/videos during a lesson may be asked show and then delete the footage, as well as being asked to leave the premises. Dolphin Academy reserves the right to terminate the lessons without notice nor being required to offer any credit or refund to the swimmer and will not be accepted for any future courses.


Dolphin Academy cannot accept liability for the loss of, or damage to, any personal effects brought to any session and you are therefore requested to ensure that no valuable items are brought to swimming lessons. Nor does Dolphin Academy take responsibility for vehicles left at the premises and are left at the customer’s own risk.

Condition of Pool Premises

Whilst Dolphin Academy will make all reasonable efforts to ensure that the condition of the pool premises, including the changing rooms, washing facilities, the pool and poolside area are in suitable condition, they do not accept liability for any injury to a swimmer which may be caused by any defect and further advise that any claim arising from such a defect must be addressed to the proprietors of the pool premises.

Transmission of Infections

Any swimmer/parent/guardian suffering from an infectious ailment (or symptom/s) will not be allowed to participate in their lesson until the infection has cleared or they waited for the appropriate isolation period. More so than ever with diseases such as Covid-19, we have to be vigilant for the safety of other customers and staff, so we ask for your cooperation. Please read our Covid-19 policy for further information.

Dolphin Academy reserves the right to refuse entry, or ask a swimmer to leave mid lesson, if they reasonably believe the swimmer to be ill and these lessons will be forfeited. Dolphin Academy will not accept liability for any infection passed from one customer to another.


Dolphin Academy and the pool owners cannot accept any responsibility for any incident that was the sole responsibility of the swimming teacher in charge of the class or lesson in which the incident occurred. Full liability, in such cases, is with the teacher delivering the lesson.

Dispute Resolution

In case of any dispute, please write to us at [email protected] Your correspondence will be replied to within 5 working days.

Additional Terms for Mermaid Swimming

The participants, who are attending any MermaidsUK Swim Course or Experience, must be aware that Dolphin Academy is not liable for any accidents, injuries or claims caused by the actions of any participant within the classes. It is the parent/carers responsibility to maintain their child’s safety both prior to and after the lesson. Dolphin Academy have the right to remove or refuse a participant without a refund if they are disrespectful towards other participants/instructors, show blatant disregard to directions or show signs of being a threat to the safety of themselves or other participants within the lesson.

All participants will be required to fill out additional enrolment forms and disclaimers and must be returned 72 hours prior to their mermaid swimming lesson/experience. Failure to do so, or provide false information, will result in the participant being refused entry without a refund.

Once a payment has been made, a refund will not be issued for our Mermaid Lessons, Experiences, or Parties if a parent/guardian wishes to cancel.

Mermaid Swimming Lessons Requirements

All participants must:

  1. Be at least 6 years old
  2. Be able to swim 25 meters comfortably
  3. Be able to submerge your face fully whilst swimming
  4. Be able to tread water in both shallow and deep water
  5. Be able to life your knees and turn 360 degrees in both directions
  6. Be able to demonstrate a basic dolphin kick for 5 meters

In the event of a swim test fail based on the criteria above, any monies paid will be issued as a credit note for Dolphin Academy services’ minus a £15 administration fee. The participant will not be able to continue with the rest of the block for their safety.

These terms and conditions may be changed at any time at the discretion of Dolphin Academy and were last updated 5th April 2021.

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